More than a dozen MoneySavers have contacted us saying they’ve received payments from Barclaycard after we first published our story last week, including two people who showed us letters from the lender confirming refunds of more than £1,200. This is despite Barclaycard telling us the average refund was £70.
At the time, Barclaycard told us its redress scheme, set up after an internal review, only related to both current and former credit card customers who had taken out a repayment plan in the years leading up to – and including – 2018. But it’s since confirmed the scope of the redress scheme includes other borrowers too.
Barclaycard won’t go into any more detail on exactly who this covers or how many people are due refunds, only saying that it is returning relevant interest, fees and charges to “some customers” where it did not always provide the service it should have . It has apologised “unreservedly” to customers and said it is contacting them to explain.
But one MoneySaver told us it was only on checking their credit card statement online after reading our news story that they’d noticed they’d been refunded more than £1,200. They said they hadn’t received any communication from Barclaycard, and that the payment was a “complete surprise” – so it’s worth checking.
We’ve also asked the Financial Conduct Authority, the financial regulator, for more details about the refunds and the historic overcharging, but we are yet to receive a response.