Sunday, July 25

mobile order

Fast Food, Food, mobile order, Mobile ordering, Restaurants, Retail, Tech Insider

Restaurants pushing digital orders in the labor shortage could mean diners asking for more food because they don’t feel judged by servers, an expert says

Diners feel less embarrassed asking for bigger meals when ordering digitally, an expert told the WSJ. Restaurants have turned to apps or QR codes for ordering during the pandemic and the US labor shortage. "People order more and the tables turn over faster, because they can get their orders and they can get their bills sooner," Deepthi Prakash said. See more stories on Insider's business page. Restaurants are rolling out ways for customers to order digitally, which could lead to diners placing bigger orders because they can hide their embarrassment from servers, one expert has said.When customers order digitally, rather than throug...
Coffee chain, Fast Food, Food, mobile order, Mobile ordering, Retail, Starbucks, Weekend BI UK

Starbucks workers say the chain’s mobile ordering is out of control — leading to in-store delays, rude customers, and the pressure to make TikTok-inspired drinks

Starbucks workers say the chain is letting too many customers place orders on its app. They say some stores don't have the capacity to keep up with demand. Starbucks also allows unlimited drink modifications via its app, which staff say they're sick of. See more stories on Insider's business page. As well as racing to bring down drive-thru times and navigating maskless customers, Starbucks workers are facing another challenge: mobile orders.Customers have turned to the Starbucks app during the pandemic because it allows them to order in advance and without any face-to-face interaction. Some baristas say this has left them swamped w...