Comcast has launched the market’s first Large Button Voice Remote Control, a groundbreaking innovation designed for users with mobility, dexterity or visual impairments. This powerful device – available to X1 and Flex customers at no additional cost – combines Comcast’s award-winning voice control technology with industry-first advancements in accessible hardware design, inclusive packaging and customer experience. The result allows all viewers to easily navigate and enjoy all of the entertainment, news and information that Xfinity has to offer.
The most accessible remote control to date
Innovation is driven by a deep understanding of consumer preferences and needs. For this reason, the design team of Comcast worked closely with the disability community to test and refine the creation of its new big button voice control. Accessibility features and functionality were a top priority during the development of the remote control. The result of a rigorous research and design process is a unique remote control that is unlike anything else on the market today, combining great functionality with stylish design to offer something everyone will love.
New Horizons, Inc., an organization that provides housing and support services to people with physical disabilities, participated in the research and testing. Carol Fitzgerald, CEO of New Horizons, said, “Technology can help level the playing field for people with disabilities. When companies like Comcast design products and experiences with accessibility in mind, they not only create better products for everyone, but they also help increase the independence of millions of people with disabilities. We are very proud to have been involved in the creation of the Big Button Voice Remote, which is truly a game-changing innovation.”
The collaboration behind Comcast’s new Big Button Voice Control helped create a premier experience, from start to finish, for people with vision, mobility and dexterity impairments.
The heart of the remote is the award-winning voice control technology from Comcast. Users can find what they want—and find it faster—using voice commands to change channels, search for shows, get recommendations and more. The remote also includes a featured accessibility shortcut button offering quick and easy connection to custom X1 and Flex accessibility settings. With this button, users can activate the most popular accessibility features, such as the comcast talking guidesubtitles, large text features, audio description, and more to suit your needs.
Locating and navigating the Big Button Voice Control is easier than ever, thanks to its large backlit buttons already the high contrast colors. Also, the larger font size on all remote control buttons improves readability.
In addition to its enhanced functionality, the Big Button Voice Remote’s physical design offers remarkable ease of use. A removable wrist strap Allows for more precise handling and control. the innovator battery compartment count with one rubber tab design and one “push to slide” battery covermaking it easy to change batteries. A design high Y flat back Allows for greater stability when the remote is used on a flat surface, such as a wheelchair tray or with other assistive devices.
The inclusive packaging of the Big Button Voice Remote uses large typeface and tactile features, such as braille and a raised arrow near the package opening, to guide visually impaired users. The remote comes with an audio guide that automatically starts playing step-by-step instructions when opened, an industry first that allows users to pair the remote with their TV in less than a minute. The controller also uses haptic (tactile) vibrations to create a multi-sensory experience that alerts users when pairing is complete.
X1 and Flex customers can request a remote control, at no additional cost, through the Comcast Accessibility Support Center, one of the first call centers in the country created specifically to support customers with disabilities. Comcast’s Accessibility Support Center now has more than 140 agents specially trained on Comcast products and services, support for third-party assistive devices, and bill-related information in Braille or large print. Comcast too offers assistance in American Sign Language— the fourth most widely used language in the United States — through a partnership with Connect Direct, an affiliate of the Communication Service for the Deaf.