Wednesday, December 8

Common Echo Dot Problems and How to Fix Them | Digital Trends Spanish


The Echo Dot is a great way to stay connected to your schedule, favorite streaming platforms, news, weather, and smart home devices, but it’s not without its flaws. For your consideration, we have put together some of the Echo Dot problems common issues that users face and what you can do to fix them.

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Every now and then, you might experience a Wi-Fi outage or other frustrating mishap. But don’t worry, most of these errors have simple solutions to get you working again.

The most common Echo Dot problems:

Your Dot won’t connect to Wi-Fi

Mika Baumeister / Unsplash

Has your Dot been too slow lately? Often times, an unresponsive Echo can be the result of a bad Wi-Fi connection. To get started, try a hard reset of all your network hardware.

Initially, reset your Echo Dot first, then your router, and finally your modem. Wait 10-15 seconds for each component. Turn everything back on in the opposite direction. Sometimes this is all it takes to get things back to normal.

Wifi goes to great lengths when it comes to getting the signal through walls and floors, but physical obstructions can certainly also break signal strength. The closer your Echo Dot is to your router’s main location, the better.

It’s also a good idea to keep your Dot away from items like baby monitors and microwaves, as the waves emitted from these types of household items can cause interference with the Echo.

Often during initial setups, Internet Service Providers (ISPs) will provide their own all-in-one modem / router combinations. At first these might work well for three or four devices or a bunch of older gear.

But after a while, these devices may not be strong enough for the square footage of your home or the demands of newer, more powerful smart home appliances.

While it’s never fun to spend money, sometimes it pays to upgrade to one of the best. wireless routers. Standalone units offer higher power and much better Wi-Fi coverage.

These days, most router brands offer dual-band options, allowing you to assign your Echo Dot to a 2.4 GHz band (better over long distances) or a 5 GHZ option (a stronger connection for devices). closest to the router). Keep in mind that many smart devices require a 2.4 GHz band.

Alexa won’t pair with smart devices

Amazon Echo Dot 4 with front clock
John Velasco / Digital Trends

Most people use their Echo Dots to control their smart home systems. Compatible with thousands of different brands, including Philips Hue, Sonos, and Ecobee, the sky’s the limit on what you can do with your Dot.

Most of the agreements between Amazon and the world of smart products are firm and enduring, but these connections are also subject to errors from time to time. In cases where your Dot stops controlling your smart devices or isn’t detecting new gear, here are some things you can try.

Start over from scratch. In the Alexa app, remove and re-add the smart device you’re having trouble with. If this doesn’t work, perform a hard reset on both your Dot and the device. Then reconnect it and reboot. In cases where your Echo Dot doesn’t play a specific Skill, try removing it and then adding it back.

Now when you remove your devices from the app, you can ask Alexa to rediscover them by saying “Alexa, discover my devices.” This is much faster than manually re-adding the device in the app.

Direct calls are not processed

One of our favorite Echo Dot features is the ability to make direct calls to family and friends who also have Alexa devices. Sometimes, however, you may experience a problem placing a call.

First, you will need to make sure Drop In is enabled on the Alexa device you are trying to call from. To do this, open the Alexa app, then tap Devices> Echo and Alexa> Communications. Then select Drop In and activate the settings for the device you want to make calls on.

You will also need to make sure that the person you are trying to call has approved you as a direct contact. If they haven’t, your device won’t be able to make calls, regardless of whether or not you have enabled Drop In permissions on your part.

Like other issues on this list, a failed Drop In session can also be the result of a poor network connection. To troubleshoot, reset your internet equipment, wait for everything to come back online, then try a direct call again.

Alexa can’t hear you

Echo Dot 3 on a table.

You’re showing your new Dot to some friends, so you decide to hit Alexa with some simple trivia. You ask “Alexa, how big is the moon?” His response: “Sorry, I didn’t understand that.” Okay, it’s not a big deal. “Alexa, play Fear Inoculum by Tool.” His answer: “nothing.”

Your friends start laughing at your new device, and you start wondering if you spent $ 35 on some glorified kitchen table ornament. Sometimes Alexa’s interpretation of what we have asked or said can get messed up; other times, he just can’t hear us or recognize our voices.

However, there is no need to fear, as there are a few ways to put things in order. For starters, there is a really cool feature in Echo Dots that you can use when Alexa says she doesn’t understand you or does something that has nothing to do with what you asked.

After her response, you can say “Alexa, tell me what you heard,” and Alexa will repeat, word for word, what she thought she heard you say. In many cases, all it takes is a little more clarity and enunciation on our part to set things straight with the Dot.

Also, you can improve your Dot’s responsiveness with Amazon’s Voice Training tool. Open the Alexa app and tap the menu icon at the top left of the home screen.

Scroll down to Setting and then select My profile. Next to Voice, tap Manage. The application will then guide you through a conversation exercise in which you will be asked to repeat 25 phrases at normal conversation volume. This helps Alexa to become better acquainted with the way you speak.

If you have more than one Echo Dot at home, or more than one family member uses the same Dot, you can also set up different voice profiles for everyone, between which your Dot can easily switch.

In cases where your Echo Dot has a hard time hearing your commands, try placing it in a quieter part of the room or in an entirely new space. The points will always work optimally away from things like dishwashers, dryers, HVAC systems, and other noisy media sounds.

Alexa wakes up when she shouldn’t

You are watching television and there is a character on one of your favorite shows named Alex. Every time someone says their name, the Echo Dot in your living room glows blue, waiting for you to give an order. Or, better yet, maybe your name is Alex, and every time someone calls you, your Dot wants to speak for you.

Every now and then, the Echo Dot will activate with words that just weren’t for it. It can be a bit annoying, but there are some quick and easy steps you can take to resolve these bogus activations.

The easiest option by far is to simply change the wake word in the Alexa app by tapping Devices at the bottom of the home screen. Select the Echo Dot that is causing you problems and scroll down to Wake Word. Alternatives to “Alexa” are “Amazon,” “Computer,” “Echo,” and “Ziggy.”

A second option is to press the Mute button on the top of the Dot while watching TV or listening. streaming services. This will prevent Alexa from listening, but it may not be the best option to block accidental waking if you use the Dot as a way to control your TV or home theater equipment.

This will also not help much if your own name is Alexa, or something that sounds similar. Your Dot would have to be muted all the time.

If all else fails, try relocating your Dot to an area of ​​the house with less traffic. Try in areas away from televisions and speakers. If you don’t share the Dot with any family member, keep it in your room or office so it doesn’t have a chance to hear other voices.

Music streaming doesn’t work

Echo Dot in Charcoal.

One of the coolest features of your Dot is its ability to play your favorite playlists using a handful of music streaming skills, including Spotify, Apple Music, and TuneIn.

However, from time to time, songs will freeze in the middle of playback or your Dot will not connect to these services when you tell them to. Sometimes all it takes to correct these little hiccups is a couple of hard reboots.

Unplug your Dot, wait 10 seconds, and then plug it back in. Once the device glows solid blue, indicating that it is back on your network, try restarting your music service. If you’re still having trouble, try resetting your router and modem.

As mentioned above, the Echo Dot does its best work on high-bandwidth networks, and streaming music requires a fair amount of data. If there are devices connected to your network that are not in use, you can try temporarily disconnecting them to free up bandwidth for your Dot.

There is another way to avoid these types of bandwidth restrictions, but you need to have a 2.4 and 5 GHz router, reassigning these devices that you do not use or your Echo Dot to a different band.

Sometimes music streaming can be tricky and only one thing can correct these mistakes: patience. Spotify and Apple Music servers can get stuck from time to time, causing services to run slow.

If you have tried all the solution proposals that we have given you, simply turn off the music streaming, wait for five to ten minutes, then restart. Most likely, Spotify will be activated again.

Notifications are too strong

We have all been there. You’re engrossed in an exciting book or work project, with your Echo pumping out your favorite songs in the background. Out of nowhere, a cacophony of bells blasts out of the speaker, startling you and ruining the atmosphere.

That’s when you remember that it’s just the timer you asked Alexa to set to remind you to take the lasagna out of the oven. The Echo Dot is packed with countless convenient features like notifications, calendar reminders, delivery messages, and kitchen timers.

These notifications are much louder than the standard Dot volume, which the designers purposely made, thinking that people wouldn’t want to miss out on these specific notifications. But the volume can make you jump when they sound out of nowhere, which can be annoying. Fortunately, the sound is easy to turn down.

First, open your Alexa app. Select Devices, then choose the correct Echo Dot and click Sound. You’ll see a handy volume slider for alarms, timers, and notifications at the top of the Sound menu.

Adjusting the slider from left to right allows you to choose your preferred volume. If the notifications still bother you at a lower volume, try changing the ringtone and see if that helps.

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