Good news for all consumers as of January 1, 2022. Following the approval last April of the new consumer regulations, the two years of legal guarantee will become three years, for products purchased precisely from this day on.
Here we tell you what was approved and what changes with the new consumer regulations, beyond the increase from two to three years. A change that will undoubtedly be very beneficial for everyone, by increasing the guarantee of our purchases. Spain will offer like this an additional year to the minimum required by the European Union. An increase that some countries already offer and where from 2022, Spaniards will also be able to enjoy this expanded guarantee.
3 years legal guarantee and other changes from 2022
All the information on the new consumer regulations can be consulted in the BOE, in Royal Decree-Law 7/2021. If we go to the section on consumer and user rights, we will see that article 120 defines the term for the manifestation of the lack of conformity:
In the case of a contract for the sale of goods or the supply of digital content or services supplied in a single act or in a series of individual acts, The entrepreneur will be responsible for any lack of conformity that exists at the time of delivery or supply and is manifested within a period of three years from delivery. in the case of goods or two years in the case of digital content or services, without prejudice to the provisions of article 115 ter, paragraph 2, letters a) and b).
In addition to the three years, the new regulation also establishes that Companies must have spare parts for products that they no longer sell for at least 10 years, doubling the period compared to the current 5 years. This is intended to improve the useful life of the products, by facilitating repair.
In the case of digital products, the standard also provides for the first time that a guarantee is applied. Both content and digital services must offer a two-year warranty. This includes “computer programs, applications, video files, audio files, music files, digital games, electronic books, or other electronic publications.”
Other deadlines that have changed are when a customer will have the right to choose between repairing or replacing the product. The period of non-compliance is extended from 3 to 5 years and it goes from 6 months to one or two years, depending on the product, the period to prove that you are not satisfied with the purchased product.
It will be necessary to see how the market reacts and if the extension of the guarantee affects the prices of the products. A three-year warranty for both mobile phones and household appliances, including televisions and other electronic products.
Image | Greg Rosenke