The company Fitbit said in a statement that it voluntarily recalled its Ionic smartwatch after receiving more than 100 reports of the smartwatch’s lithium-ion battery overheating, in addition to 78 reports of burns from customers.
The firm assured that it is currently working with the Consumer Product Safety Commission to carry out the recall and that it is very concerned about the well-being of the users of its device.
“Customer safety is always Fitbit’s top priority, and out of an abundance of caution, we are conducting a voluntary recall of Fitbit Ionic smartwatches,” the company said in a statement.
According to Fitbit, about a million Ionic smartwatches have been sold in the United States and about 693,000 in other territories. Meanwhile, the cases that have been reported represent less than 0.01 percent of the units that have been marketed.
For those who still own one of these devices, the company recommends discontinuing its use immediately. They state that they will offer prepaid packaging for returns and issue a $299 refund. Affected customers will also get a 40 percent discount on other Fitbit products.
According to the Consumer Product Safety Commission, Fitbit received 115 reports in the United States and 59 international reports about the Ionic battery overheating. Also, 78 clients reported having suffered burns in the United States and 40 internationally. Two of the burns were third degree and four were second degree.