Friday, August 12

Glovo modifies the new system of payment to the low of the couriers after the protests of ‘riders’


After several days of protests by riders, Glovo backs down on its new payment system with downward prices for its delivery people. Although only in part. The multinational started a mechanism called ‘multiplier’ with which it gives a certain margin of choice to the messengers of the price they receive per order. Glovo sets a price and they could choose to charge up to 30% below that level or up to 30% more. The competition with falling prices caused great discontent among the riders, which claimed that they only managed to distribute if they marked the cheapest rates and that it was reflected in protests, especially in Barcelona. After the mobilization, Glovo has eliminated this Wednesday the option to charge below the price set by the platform, although it is possible to continue competing between that level and a 30% higher.

The PP asks Yolanda Díaz for compensation to companies “affected by the Rider Law”

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“Starting today, the multipliers structure of the app will be modified, leaving only multipliers from 1.0 to 1.3”, picks up an email from Glovo sent to the distributors this morning.

Thus, to give an example, if the price of the order that Glovo marks is 4 euros, the distributors can mark – only once a day – that they want to charge between 4 euros and 5.2 euros. But there is no longer the option to receive 2.8 euros, which was the multiplier of 0.7 in force so far. Price competition between couriers may continue to exist, but from a higher level.

“We are already taking steps, they are listening to us. We hope that the agreement is published, so that it remains on the record and they do not make fun of us later by putting everything down again. We are going to request to sign that agreement,” one of the distributors tells this medium. who has been in the protests these days in Barcelona. “The only thing missing is that the punishment for reallocating orders is eliminated. And, apart from the multiplier, that the bonuses do not fall below 1.30. If they are lower, we continue in the same way,” he says.

In Repartidores Unidos, an association related to digital platforms and contrary to the Rider Law, they met with Glovo this week along with other organizations such as Asoriders and APRA to address these complaints. The problem “is not the price system as such, but mainly with multipliers lower than x1,” Gustavo Gaviria, president of Repartidores Unidos, explained to this medium. This claim has finally been accepted, as Gaviria has transferred in the chat of the association for distributors.

Suspicion of false self-employed

From unions such as UGT and CCOO they insist that the problem is not only the price setting system, which they also reject for making workers compete downwards, but that the key lies in the fact that in their opinion Glovo continues to abuse the figure of the false self-employed.

Glovo announced an “unprecedented” model of autonomy with which it challenged the entry into force of the Rider Law, but which – according to Glovo – allows it to comply with the legislation. Since he has given some details about this model, there are many doubts about its suitability for legality. The company has only implemented some modifications in its system, such as the elimination of time slots, so that the riders they can connect at any time of the day to work. This system already existed at Uber Eats, for example, and the Labor Inspectorate found that it also used false freelancers.

Glovo also continues to assign orders and set prices, even if couriers can raise their earnings a bit with the multiplier. Ultimately, if an order falls, it is because the algorithm designed by Glovo chooses them.

Professor of Labor Law Anna Ginès i Fabrellas, specialized in digital platforms, considers that there is still an employment relationship between the parties, as she shared on her Twitter profile.

In United Repartidores, they inform the distributors that they will continue to discuss possible improvements with the company, for example in the bonuses set by the company and in a control of the “riders oversupply”.

“It is the usual tactic of Repartidores Unidos, to interpose between the workers and the company to deactivate the protests through promises. Then 50% of what was promised is fulfilled for a couple of weeks, and the test passed”, criticizes Fernando García, rider affiliated with UGT. “Our position in the unions is much deeper than making some adjustment in the rates of false self-employment,” he adds.

The CCOO union in Catalonia has already announced a complaint about the new Glovo system before the Labor Inspectorate. “Glovo, in its staunch defense of uncompromising work, has actually provided the ideal breeding ground for the generation of a field of reciprocal exploitation. Of exploitation between exploited,” two of its members, Lucía Aliagas and Carlos Diaz.





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