Wednesday, October 27

Halifax and Bank of Scotland awarded’Mental Health Accessible’ accreditation as they improve services for vulnerable customers

The two banks, which are both part of Lloyds Banking Group, have been awarded’Mental Health Accessible’ accreditation by the charity, which was created by founder and chair Martin Lewis. The Mental Health Accessible programme is designed to get essential services providers, such as banks, energy suppliers and water companies, to understand the challenges that customers with mental health problems face using their services.

The Money and Mental Health Policy Institute (MMHPI) said the accreditation comes after an assessment into how accessible Halifax and Bank of Scotland’s services are for customers with mental health problems. The two firms join Lloyds Bank in being the first two of three banks to be given the accreditation.

The charity said the two banks have taken steps to make their services more accessible. They have both been awarded an’Essentials’ rating, which is the first of three levels firms can achieve in the Mental Health Accessible programme. But both banks have committed to further action-see below for more on this.

For help if you’re struggling, see our free Mental Health & Debt guide.