If your Xbox One unexpectedly crashes, freezes, or slows down inexplicably (no matter what type of game or app you’re using) it could be due to the console cache.
And, like computers, your Xbox One also maintains a cache of temporary data for the applications and games that you run frequently. That way, you can load certain assets more quickly and reduce wait times. While the Xbox cache does not usually fill as fast as one in an active web browser, it can still fill up over time, causing memory problems and related errors.
The good news is that clearing the cache is not difficult if you know the correct steps, and you don’t even need to turn on your Xbox to do it, which is useful if the console keeps freezing every time you try to start it. Here’s how to clear the cache on your Xbox One console.
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Press and hold the power button on the front of your Xbox and wait several seconds for it to turn off completely. If your Xbox has frozen, or if it turns on and off repeatedly, this should help it fully reset so you can continue with the next steps.
If your Xbox freezes completely, it may be difficult or impossible to start the hard reset with the power button. That’s not ideal, but a good idea is to continue with the rest of the steps to see if that helps.
If your Xbox appears to freeze due to an overheating problem, wait for it to cool down for an hour or two before trying this step.
Adjust your Xbox One so that you can access all the connections on the back. Find the power connection on the left side, where the cable runs from the power supply to the Xbox One. Unplug this cable from the console itself. You can also unplug it from the wall if you want, but the important thing is to unplug it from the console.
Note: certain versions of Xbox One do not have a power supply. To make the process easier, follow these steps no matter what you see, this way you will cover all your bases. You will not harm your Xbox in any way.
Wait a minute or two before moving on to the next step.
Now, go back to the front of your Xbox. Press and hold the power button again for several seconds, and then release it. Repeat this step several times.
Don’t expect an external signal that this is having an effect on your console. The goal is to fix any potential problems by forcing the Xbox to try to restart without access to power. It is not always necessary, but it is a good idea to be thorough with this process.
Once you’re done, wait a minute or two again.
Reconnect the power cord to the back of your Xbox and wait a minute. There are power supplies that have an indicator light, which shows when the console is ready. However, you’d better wait a minute either way, so you don’t have to worry about it.
Now, press the power button to turn on the Xbox as you normally would. Open a game or app and play to see if the problem is resolved.
If you’re still having trouble, there is a final step you can try, although it may take a bit of time. If you can access the Setting from your Xbox, go there and select System, then select Console information. Now go to the option that says Reset the console.
Here you will see a few different reset options. You should choose the option that says Reset and Keep my games and appsWell, you don’t want to delete everything and restore factory defaults. After the reset is complete, try playing again to see if the problem has been resolved.