Thursday, July 7

How to restore your iPhone if it is unresponsive or frozen | Digital Trends Spanish


In all these years of using iPhone, we’ve discovered countless tips and tricks to get the most out of it, but it’s always a good idea to brush up on some important basics. Something that all users of an Apple phone should know is how to restore an iPhone regardless of the model you have. The steps used to be exactly the same on all devices, but things have changed a bit with the release of newer models.

We will also explain the differences between a reset, a soft reset and a factory reset.

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Restore iPhone by soft, force or factory reset?

The difference between these three options is that restoring your iPhone using software, also called a soft reset, will not result in the loss of any data. The same goes for a hard reboot, which allows you to use the hardware keys to reboot your phone when the touchscreen doesn’t respond.

A factory reset is a different beast altogether. It basically restores your iPhone to the way it was when it came out of the box: it erases all content, settings, and personal information on the device.

We often recommend factory resetting your iPhone as a last resort if you’re having problems you can’t solve, but you should also use it when sell or trade your phone, give it to a friend, or if your phone is lost or stolen.

This is not necessarily a permanent process, as a previous backup can be used to restore everything that was once on your phone. If you need to perform a factory reset, read our guide on how to factory reset an iPhone.

How to restart your iPhone

The easiest way to restart your iPhone is to turn it off. This method is often called a “soft reset” because, unlike a factory reset, you won’t lose any data and it won’t cause anything to be deleted from your phone.

You should consider doing a soft reset when your phone is running a little slower than normal, if an app refuses to open or doesn’t work right, or if you experience some other minor problem, but your iPhone is still responsive.

Apple has changed the way a soft reset is performed on the X, 11, and 12 series models, and a soft reset requires you to hold down two buttons. This way, all you do is turn off your iPhone.

Cell phone showing location of buttons to restore the iPhone

Step 1: Press and hold the Wake/Sleep button and the volume down button. In it For iPhone X and later models, you’ll find the Wake/Sleep button on the right side of the phone.

Step 2: Rest your finger on the slider that appears, then slide your finger to the right.

Step 3: Once there is nothing on the screen and it goes black, press and hold the Sleep/Wake button again until the Apple logo appears.

If you’re using a new iPhone SE or iPhone 8 or earlier, you can turn off your iPhone by simply pressing and holding the Sleep/Wake button until the slider appears.

Alternative to turn off your iPhone by software

If you have iOS 11 or later installed, you can also go to Settings > General and scroll to the bottom where you’ll find Shut Down. When you tap Power off, you’ll see the Slide to power off slider. You can then continue with step 2 above.

How to force restart your iPhone

Another way to reset your iPhone is to do as Apple officially calls a “forced restart”. Once again, no important data will be lost. A force restart is recommended when your iPhone is completely unresponsive.

For example, your iPhone screen turns black (despite being on), the screen freezes, or your phone encounters a problem during startup. The exact way to perform a hard reset depends on the model of iPhone you own.

On iPhone 8, iPhone X, iPhone 11, iPhone SE (2020), iPhone 12, and iPhone 13

Cell showing location of buttons to restore iPhone 2

Step 1: Press and quickly release the Volume Up button.

Step 2: Press and quickly release the Volume Down button.

Step 3: Press and hold the Sleep/Wake button until you see the Apple logo.

On the iPhone 7 and 7 Plus

iPhone 7 in a person's hand

Press and hold the Wake/Sleep and Volume Down buttons until the Apple logo appears.

On iPhone 6S or earlier and iPhone SE (2016)

iPhone 6 showing the buttons for reset

Press and hold the Wake/Sleep and Home buttons together until the Apple logo appears.

What to do if a reboot doesn’t work?

iPhone prompt screen to update your iOS

If your operating system is not responding or crashes, you can try entering the recovery mode, which should allow you to update or restore your phone. However, if you can’t get past the Apple logo or if your iPhone just isn’t responding, this is another option.

Attention: While this may be your only option to rescue it, following this procedure will remove everything you previously had on your phone. Hopefully you followed our guide on how to backup your iPhone, so you can recover your data after erasing your phone. Here is how to enter recovery mode.

On iPhone 8, iPhone X, iPhone 11, iPhone SE (2020), iPhone 12, and iPhone 13

Step 1: Connect your iPhone to your computer and open iTunes. If you’re on a Mac with macOS Catalina or later, open a Finder window.

Step 2: Press and quickly release the Volume Up button.

Step 3: Press and quickly release the Volume Down button.

Step 4: Press and hold the Sleep/Wake button until you see the recovery mode screen appear.

step 5– In iTunes or Finder on your computer, choose Update or Restore your device to start resetting your iPhone.

For iPhone 7 and 7 Plus

iPhone 7 and 7Plus to learn how to restore iPhone
Julian Chokkattu/Digital Trends

Step 1: Connect your iPhone to your computer and open iTunes. If you’re on a Mac with macOS Catalina or later, open a Finder window.

Step 2: Press and hold the Wake/Sleep button and the Volume Down button at the same time until the recovery mode screen appears.

Step 3– In iTunes or Finder on your computer, choose Update or Restore your device to start resetting your iPhone.

For iPhone 6S or earlier and iPhone SE (2016)

iPhone 6 showing the buttons for reset 3

Step 1: Connect your iPhone to your computer and open iTunes. If you’re on a Mac with macOS Catalina or later, open a Finder window.

Step 2: Press the Wake/Sleep button and the Home button simultaneously until you see the recovery mode screen appear.

Step 3– In iTunes or Finder on your computer, choose Update or Restore your device to start resetting your iPhone.

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