Wednesday, October 27

Millions of BT landline customers could be in line for up to £500 if a new class action case is successful

Justin Le Patourel, founder of an action group called’Collective Action on Land Lines’ (CALL) has been given permission by the CAT to bring forward the case, which centres around an old investigation by telecoms regulator Ofcom. In 2016, BT agreed to reduce its landline prices by £7/mth following Ofcom concerns that these customers, who were often elderly or vulnerable, were getting poor value for money.

But Mr Patourel believes the customers are owed compensation on top to reflect past overpayments. Because of that, he says this means landline customers are still out of pocket. Mishcon de Reya, the law firm working on Mr Le Patourel’s behalf, argues that customers could be in line for payments of up to £500 each if the case is successful. But it’s still very early days and there’s no indication as to how long it will take for a verdict to be reached. An initial hearing on how to move the claim forward will be heard on 19 October.

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