Some O2 customers may be able to cancel penalty-free
O2 says some customers will be given the right to cancel their contract penalty-free as a result of the changes. It wouldn’t clarify exactly which customers this impacts only saying it will contact those affected, although this tends to be those who regularly use out of bundle charges and will end up paying significantly more as a result.
HOWEVER, if you do choose to leave you will need to repay the cost of your phone in full if you’re on a plan that includes the device cost-so bear this in mind before making a rash decision.
If you’re unhappy about the changes you can also get in touch with O2 to discuss your options by calling 0344 809 0202 or visiting its website. If you submit a complaint and O2 doesn’t come back to you within six weeks or you’re unhappy with the response you do get, you can take your complaint to the Ombudsman Services (or to the Financial Ombudsman if your complaint is about your device plan).
Of course, if you regularly use out-of-bundle services, you may be better off changing your plan to include more calls or texts-and if you’re out of contract you can leave penalty free at any point anyway and your contract will be cancelled 30 days from your request to leave.
Use our Cheap Mobile Finder tool to find the best deal for you. Or, if you make lots of international calls, check our Cheap UK and International Calls guide to see if you can do it more cheaply.