The first major technical problem suffered from the Qatar World Cup 2022since fans from the United States and England complained on Monday that their tickets for the matches against Wales and Iran respectively, had disappeared from the official app.
Fans who encountered problems were instructed to go to the Doha Convention and Exhibition Center in the West Bay section of Doha. A line of approximately 500 fans was seen outside the building, with fans increasingly concerned that they would not be able to make it to the game.
In England v Iran, some users reported that tickets had disappeared from the app entirely, while others were sent to stadium-specific help centers or the Doha Convention and Exhibition Center in West Bay to resolve various issues including not be able to fully log in.
FIFA said in a statement: “Some spectators are currently experiencing an issue with accessing their tickets via the FIFA Ticketing App. FIFA is working to resolve the issue. In the meantime, fans who are unable to access their mobile tickets should check the email accounts they used to register on the Ticket App for further instructions.”
“In the event that fans are unable to access their email accounts, the stadium’s Ticket Resolution Point will be able to assist. We thank the fans for their understanding as we work to fix the issue as soon as possible.”