Thursday, September 16

Samsung Galaxy Z Fold 3 Common Problems and Solutions | Digital Trends Spanish

Three generations later, the Samsung Galaxy Z Fold 3 is the best folding smartphone that Samsung (or anyone) has ever produced. It improves durability over the Z Fold 2 by offering IPX8 certified water resistance, Gorilla Glass Victus glass coverage and bristles inside the hinge that prevent dust from entering and increase the life of the phone.

The Galaxy Z Fold 3 is also a powerful device that features the Qualcomm Snapdragon 888 processor and a very versatile triple rear camera system. In addition to this, it is deployed, which makes it ideal for multitasking, from those focused on productivity and leisure.

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However, despite how advanced the Z Fold 3 is, it may not be completely free from some technical or manufacturing issues. That is why we have made a list of the most common problems that the Samsung Galaxy Z Fold 3 can present and how to solve them. From battery drain issues to Samsung Pay issues, we’ve got you covered so you can get the most out of your new phone and prevent minor inconveniences from ruining your enjoyment.

This article will be updated as we find new issues, so be sure to check back later if the issue you’re experiencing doesn’t mention it.

The camera app does not display the dual screen button for selfies

Several users on the Samsung community forum have reported that when they try to take a selfie with the Camera app, they don’t see the dual screen button. Typically this button is located at the top right of the main (flip) screen and allows the user to preview their selfie on the front screen to be able to take the selfie with the rear camera, which is more powerful. However, this button is sometimes not visible.


Fortunately there is a very quick fix for this. As other Samsung Community users have pointed out, just opening the Camera app from the front screen (instead of the main screen) will get the dual screen button to appear where it should.

Samsung Pay not working

This seems to be a fairly recurring problem among recent Samsung phones, and the Galaxy Fold 3 was not going to be less. The device has problems with Samsung Pay, at least in the UK (and other European countries). According more than one Samsung Community user, the Samsung Pay app doesn’t work for them; instead it displays a garbled message in German and does not allow initial setup of the mobile payment service. This issue also appears to be affecting the Z Flip 3 in a similar way to the Fold 3.

It appears that the problem arises from a confusion in the CSC code that the phone was originally configured with. Devices that run EUX (EU software) instead of USA (UK software) will be able to be set in English, but Samsung Pay will work in German, which is logically not ideal for most people residing in it. United Kingdom.

Possible solutions

The moderators of the Samsung forum suggest a possible solution to this problem, although some users report that it has not worked for them. However, it is worth a try:

  • Restart your Galaxy Z Fold 3
    • Go to Setting and check for software updates. Download and install available system updates and / or Samsung Pay updates.
    • Turn off Wi-Fi and turn it on again.
    • Uninstall and reinstall Samsung Pay.

Samsung will likely fix this issue via an update of some kind at some point like it did with the Galaxy S21. However, for now, this has not happened.

Screen saver problems

Some Z Fold 3 users have encountered a wide variety of problems with the phone’s pre-installed screen protectors. These problems are not always exactly the same, some have bubbles and others have inconsistencies in the adhesion of the protector to the screen.

As annoying as these factory defects may be, it is strongly recommended that never remove the pre-installed screen protectorespecially when it comes to the main folding screen. Instead, you must contact Samsung as soon as possible to request a repair or replacement of the device.

Unable to acquire GPS location in apps

Even though the Z Fold 3 has just been released, some users have already complained about that the applications they use cannot receive GPS location data from the phone.

Possible solutions

This is an issue that has plagued other Samsung devices in recent years, so you may just have to wait for a software update to fix it. You can check if there are any available by doing the following:

  1. Open the app Setting on the phone.
  2. Slide down to Software update.
  3. Choose Download and install.
  4. If a new update is available, your device will download and install it.

A user on the Samsung Community forum suggests clearing the cache and data of applications that cannot receive GPS data. To do this go through Settings> Applications> [La aplicación concreta]> Storage> Clear cache and data.

Unable to activate Z Fold 3 unlocked with Sprint

This is one of the most complicated and difficult problems encountered so far with the Galaxy Z Fold 3. A large number of US users have reported they cannot activate their phones with Sprint. This appears to be a problem that arises from the merger of T-Mobile with Sprint and how Samsung has optimized the phone (or not) to use a SIM card from T-Mobile or Sprint.

At the time of this writing, the only solution appears to be to contact T-Mobile and / or Sprint and try a different SIM card (i.e. a T-Mobile SIM card instead of Sprint). With that said, some users reported that the issue was resolved after several days and they were finally able to activate their phones through the T-Mobile or Sprint websites.

Battery drains too fast

The Galaxy Z Fold 3 is a demanding phone both for its power and for its two screens. Therefore, it is to be expected that the battery will drain relatively quickly. However, some users are complaining about that it’s draining the battery faster than it should, especially when using the phone’s 120Hz refresh rate (which is available for both displays).

Some alternatives

This is a fairly common problem for most phones, although, in the case of the Z Fold 3, it is advisable to try lowering it to a 60Hz refresh rate. If you don’t want to do this, you have other workarounds that can increase the time between charges somewhat.

  • Activate the battery function: for them go to Settings> Battery and device care> More battery> Settings> Protect battery.
  • It’s also worth turning on battery optimization. You can do it in Settings> Battery and device care> Battery> Power mode> Optimized. Also, activate the Adaptive energy savings on both screens.
  • Get rid of demanding apps or at least limit their use. You can check which apps consume the most battery power through Settings> Battery and device care> Battery> Battery use.
  • Try resetting the app preferences. Go to Settings> Applications> More> Reset application preferences.
  • Turn off Wi-Fi and Bluetooth search. Go to Settings> Location> Improve accuracy> Disable Wi-Fi scanning. Then select Disable Wi-Fi scanning.
  • Turn off background data and activity for less important apps. You can do this by going to Settings> Applications> [La aplicación en concreto]> Mobile data> Allow background data usage> Off. Then do the same, but after choosing an app go to Battery> Allow background activity> Off.
  • Turn off app notifications. Press and hold the icon of the application for which you would like to disable notifications, and then tap App info> Notifications> Show notifications> Off.
  • Activate automatic screen brightness from Settings> Display> Automatic brightness.
  • Check your settings carefully to detect any other features that may be running in the background that may be unnecessary. For example, certain apps check location data, something you can disable in Settings> Privacy> Permission manager> Location.
  • Clean the phone cache partition through recovery mode. Turn off the phone, press and hold the power buttons. Switched on and Turn up the volume. Release them when you see the Samsung logo. Now use the volume buttons to scroll through the options until you reach Wipe cache partition and select by pressing the button Switched on.

Z Fold 3 randomly reboots

This is a rarer issue, although it has been observed to affect the Note 20 and Note 20 Ultra as well. Basically the Z Fold 3 randomly reboots without warning multiple times.

Possible solutions

This problem seems to affect only a small number of devices and there does not seem to be a clear solution at the moment. With that said, there are two things worth trying:

Start the phone in Safe Mode (press and hold the Power button and when the Samsung logo appears press and hold the Volume Down button until the Safe Mode option appears). This restricts the phone to only use native apps, so if you find that it no longer randomly restarts, a third-party app may be causing the problem.

Once this is done, remove all these applications and add the important ones one by one, making sure to confirm that none of them reintroduce the problem.

Another solution is to clean the cache partition of the Z Fold 3 as we have explained a few lines above. If you’ve done these two things you still continue to experience the same problem, contact Samsung.

S Pen to text does not work properly

A couple of users have reported that the Convert Handwriting to Text feature on their Z Fold 3 phones is not working properly. Typically this allows users of the Samsung Notes application to handwrite a sentence and then convert it to text. Unfortunately, affected users have found that the conversion process is not working properly, with random words appearing where they shouldn’t.

Possible solutions

At the moment there is no definitive solution for this. You may just have to wait for a software update from Samsung and then install it. Since the Samsung Notes app is responsible for converting your handwriting to text, you can also try updating it.

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