Saturday, March 2

The most common Samsung Galaxy S10 problems and their solutions | Digital Trends Spanish

After a couple of years of impeccable service, has your Galaxy S10 been showing problems these days? You have before you two possible paths to follow: wait for the next presentation of the company’s news at the Galaxy Unpacked 2022 event (it won’t be long) and acquire a brand new Galaxy S22 as soon as it is released… or save a lot of money by consulting this guide in which we present the remedies for the main samsung galaxy s10 problems.

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Problem: an app crashes or has a Force Close error

One big issue that has plagued Galaxy S10 owners since its launch has been app instability. It seems that these tend to fall or present the error Force Close. This has happened with a wide variety of applications and has even been reported after the update to Android 11. This is not only a problem with the Galaxy S10, other Galaxy phones have also presented this problem.

  • A Reddit user claims that resetting his app preferences worked for him. go to Settings > Apps, then tap the three dots in the upper right corner and tap Reset App Preferences.
  • Other users have reported that upgrading to a new version of Android has fixed their issues. go to Settings > Software Update > Download and Install to check if there is any update for your phone.
  • Another known solution for apps crashing is to make sure you are on the latest version of Android System Webview. Check in the Play Store that you are running the latest version, or update it and then restart your device once the update is complete.
  • Finally, a user discovered that lost data was causing an app to crash and clearing the app’s data helped reset it and get it working again. If you notice that only one app has problems, try cleaning its data or uninstalling and installing it again. go to Settings > Apps, find the specific app and select it, and then select Storage > Clear Info or Uninstall.

Problem: Fingerprint reader difficulties

It seems that some S10 phone users have reported problems with the fingerprint reader, according to some threads on the XDA Developers forum. Users get error messages asking them to push the reader harder, and others complain that only 20 percent of the time.


  • Unfortunately, there doesn’t seem to be a quick fix. Apparently the issues with the fingerprint reader were addressed in updates, but if you’re still having issues, try removing the screen protector and see if the issue is resolved.
  • You may want to try scanning different fingers to see which one works best. Many users have reported success with all fingerprints. Make sure to center your thumb on the sensor, rather than scanning it from the side.
  • It’s also worth unchecking the screen sensitivity button, which you’ll find in Settings > Display > Touch Sensitivity Switch.
  • Alternatively, you may wish to return the phone to your carrier for a repair or exchange.

Problem: Bluetooth connection disappears when screen is off

A broken Bluetooth connection can be extremely annoying, especially if it disappears while using Bluetooth headphones/earphones or listening to songs in the car. Unfortunately, several S10 users are complaining that their phones are losing their Bluetooth connections while in use, interrupting songs, podcasts, and phone calls.

Most people find that while Bluetooth connects fine at first, it randomly disconnects while the screen is off, only to reconnect once the phone is on.


Problem: weak LTE connection

Perhaps the 5G network is the star of the moment, but currently 4G is still the best for most users. That is why it is very annoying when it does not work. Many users report that their Galaxy S10 Plus has an extremely weak 4G connection, and is loading web pages and other content very slowly, while switching between 4G and 3G. But it is not just an issue with the S10 Plus as Galaxy S10 users also reported the problem.

Most of the people who reported the problem used the cell phone through the network of Sprint, although there are complaints from other countries, so it may not be totally related to your operator.


  • Unfortunately, this problem has existed since the launch of the device and there are users who are still affected, despite the fact that Samsung released a new update that supposedly should have solved it. To manually check for an update, go to Settings>Software update>Download and install.
  • If the fault persists, the recommendation is to take it to a technical support store of your operator.
  • However, there were still people complaining about this issue as of April 2020, so it could still be a widespread issue. If this really bothers you, maybe you should consider upgrading your phone to a better one.

Problem: poor battery life

With considerably higher capacity batteries than previous flagships in the S range, the Galaxy S10 family boasts vastly improved battery life. However, some users reported that their cell phones do not offer as much autonomy as they should, and that some lose 30 percent of their charge when they are not used overnight. This issue primarily affected Samsung Exynos versions equipped with S10-series chips, which are used by most phones outside of the US. While Exynos chips have traditionally delivered worse battery performance than their US counterparts, this problem is too extreme to be a simple difference between the processors.

It seems that the problem could well be two problems. The first is in the device’s proximity sensors, which means the phone’s screen accidentally turns on while it’s in a pocket or bag, increasing battery drain. The second is a bug that prevents the phone’s battery saver feature from activating after the phone has completed a VoIP call in applications like Skype or WhatsApp. The second flaw only affected S10 cell phones with Exynos.

At the moment, there is no solution for this problem yet. Fortunately, there are a couple of workarounds you can try to help improve your device’s performance.

Alternative solutions:

  • To prevent the proximity sensor error from affecting you, it is best to turn off the function Always in sight and the function lift to wake.
  • go to Settings>Lock screen and uncheck Always in sight.
  • Then go to Settings>Advanced features>Motions and gestures and uncheck Raise to wake you up.
  • The solution to the problem related to VoIP calls is not permanent. You must restart the phone after every VoIP call to clear the error and allow it to go into sleep mode.
  • Alternatively, you could avoid such VoIP services, but considering they include voice messages in apps like Facebook Messenger, this could be a bit tricky.

Problem: overheating

When Samsung’s Galaxy Note 7 got a bad reputation for its battery malfunctions, many people also started to pay more attention to the temperature of their devices. Samsung has addressed and fixed the issue of batteries catching on fire; however, tech consumers are still wondering if their phones are at a “normal” level of heat or not. Understandably, nobody wants their phone to catch on fire.

First of all, it’s good to clarify that it’s normal for phones, tablets, and laptops to feel warm to the touch, especially when they’re running constantly. However, in the case of Samsung, overheating is a somewhat more recurring problem and if your phone explodes or catches fire out of nowhere, then it is something bigger. The South Korean company has already experienced this type of problem with several of its products and that includes the S10, S10 Plus and S10e.

For the vast majority, yes, these were minor problems. However, there were other less fortunate users whose equipment suddenly overheated, rapidly draining the battery.


  • Some users have reported that updating their device to Android 11 has fixed their overheating issues. Make sure your cell phone is up to date by going to Settings > Software Update > Download and Install.
  • There are some general recommendations to prevent the phone from getting too hot: keep your device away from places or factors that can cause it to overheat. For example: do not leave it in the sun, or on a hot surface.
  • Ideally, you can keep your phone from overworking by keeping the number of apps you keep open simultaneously in check. You can also try reducing the brightness of the screen and although these are small actions, they can be used to notice if there is a bigger problem with your equipment (and if so, it is best that you take it to an authorized technical service without delay).

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