When the eyes are on the return to full presence in Andalusian health centers, which was announced for this Friday, precisely the late presence of an ambulance to a health emergency call in the middle of a public highway has led to an investigation by the Andalusian Ombudsman. It happened at the doors of its headquarters, on Calle Reyes Católicos in Seville, on September 23. By having “direct and face-to-face knowledge of the facts” they have considered “mandatory intervention by opening an ex officio complaint file”, which was formalized this week. What happened? A young man vanished on the street, at 11:44 a.m. a call was made to 112 and at 1:15 p.m. the medical vehicle arrived that picked up the young man to take him to the Virgen Macarena Hospital in Seville.
“The mobile team takes an hour and a half to go to an emergency on the public highway,” says the Ombudsman’s letter, who has initiated an ex officio action “to inquire about the delay in responding to the request for urgent out-of-hospital health care when several passers-by appreciated that a young man was lying on the ground and was entering a state of semi-consciousness. ”
According to the account he exposes, “on the morning of Thursday, September 23, 2021, several pedestrians came to assist a young man who was lying on the sidewalk at number 21 Calle Reyes Católicos in Seville, who, initially agitated and babbling incoherently, he subsequently fell into a state of semi-consciousness. At 11:44 a.m. a call was made to 112 to demand urgent health care and triage and timely classification were carried out by the Emergency and Emergency Coordination Center, the operator indicated that he proceeded to activate a sanitary device. ”
“A short time later, two patrollers from the Security Forces and Bodies (Local Police and National Police) appeared at the location provided, whose members provided non-sanitary aid (monitoring by palpation of their vital signs, accommodation and covering of their body to to maintain the temperature). At 1:15 p.m. the medical vehicle arrived that picked up the young man to take him to the Virgen Macarena Hospital in Seville, “the complaint writes.
How many vehicles were in service
In light of the foregoing, and based on “direct and face-to-face knowledge of the events reported”, in order to analyze the behavior of the urgent health response, through the reasons for the delay in dispensing it in this case, the Ombudsman of the People has asked the Public Health Emergencies Company (EPES) for the number of mobile units coordinated by that entity (061 and Critical Care and Emergency Device) that were in service at the time the request for assistance was made, how many were available to be activated and their respective bases.
Likewise, it requires from EPES what is the endowment of mobile units (medical equipment and emergency equipment 061) usually assigned, in total and dispensing service simultaneously, for the city of Seville. It also asks for the hours registered for the various states that must be recorded in the Coordination Center since the first call requesting urgent care was received (time of activation, departure, arrival at the place, transfer of the patient, delivery in the hospital and new availability of the mobile equipment) and that the protocolized response time is specified for the priority assigned to the demand at hand.
To complete the knowledge of the matter, the Ombudsman has asked the health center to which he was referred (Virgen Macarena) information on the status of the young person evacuated to the hospital emergency service and the contribution of clinical information on the emergency health care provided to the affected.
ElDiario.es Andalucía has tried to find out, through EPES and the Virgen Macarena Hospital, what could have happened for the ambulance to take that long to arrive at the place and the condition of the young man who was treated, without this newspaper having obtained until now answer.