Friday, February 3

Virgin Media offers automatic discounts to customers waiting on hold and seeking a price cut – but wait to speak to someone in person as you may be able to get a better deal


The telecoms giant would not confirm whether or not it was offering automated discounts to those put on hold, although we have accounts from numerous MoneySavers who say this is the case. A spokesman for the company said: “We’re committed to providing brilliant services and excellent overall value.”

The news comes after the telecoms company announced a price hike for its broadband, TV and home phone users earlier this month, which will see millions of Virgin Media customers paying an extra £56 a year on average from 1 March.

Below is a selection of Virgin Media customers who have reported being offered the automated discounts – and some who scored bigger discounts by asking to speak to the retentions department:





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